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Austin/Houston

Virtual Call Center Patient Advocate

Full-Time

     Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.

·       Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.

·       Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source.

·       Live in Houston or Austin, Texas.

·       Bachelor’s degree in a helping field; social work, counseling, psychology, or sociology, preferred.

·       Written and verbal proficiency in Spanish, required.

·       Experience with Microsoft Office computer applications.

·       Excellent organizational skills.

·       Self-motivated, dependable, and responsible.

·       Works well in a fast-paced environment

·       Excellent verbal communication skills.

·       Commitment to compassion, cheerfulness, and professionalism.

·       Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs)

·       Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills.

·       Provide coverage and support for front desk administrators.

·       Assist with answering phone calls and web requests for the clinics.

·       Schedule clients in accordance with clinic guidelines.

·       Complete Athena Registration for new clients.

·       Assist with client portal check-in for clients.

·       Monitor The Source text chat.

·       Assist with client intake process as needed.

·       Provide spiritual support for clinics as needed.

·       Remain abreast of updates to The Source’s referral system and share community resources with clients.

·       Provide accurate information about abortion, parenting, adoption, and foster care.

·       Maintain all client records as indicated in clinic policies and guidelines.

·       Work with and help train volunteers.

·       Maintain confidentiality of client’s personal and financial information.

 

General

·       Attend staff meetings

·       Complete required training for TTF

·       Assist in special events, including annual fund raisers and outreach events as needed.

·       Establish positive working relationships with staff members and volunteers.

·       Complete other duties as assigned.

$20.75 - $23.00

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