Front Desk Administrator


  • Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
  • Exhibit strong commitment and dedication to the sanctity of human life and sexual purity.
  • Agree with and be willing to uphold the Statement of Principle, Statement of Faith and policies of the center.
  • High School Diploma or equivalent required.
  • 2+ years of experience in a clinic setting or social services organization.
  • Bilingual in English and Spanish, required
  • Electronic medical record experience, preferred.
  • Have experience with Microsoft Office computer applications.
  • Exhibit excellent organizational skills.
  • Be self-motivated, dependable, and responsible.
  • Work well in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Committed to providing the highest quality of customer service.
  • Comfortable taking sensitive phone calls with vulnerable clients.
  • Demonstrate compassion, cheerfulness, and professionalism.


Essential Job Functions:

  • Ensure opening and closing procedures are ready for operation, including ensuring lobby and counseling rooms are ready to receive clients and kept tidy throughout the day
  • Greet, receive, and assist all visitors, including clients, donors, volunteers and vendors.
  • Provide intake forms for new clients, provide evaluation forms at end of appointments.
  • Maintain client appointment schedule; schedule appointments, confirm upcoming appointments, manage appointment reminder system.
  • Answer phones and voicemails, refer callers to appropriate resources, take messages.
  • Assisting with training front office staff and/or volunteers.
  • Review and respond to emails and correspondence in timely manner.
  • Sort and distribute mail, including file, copy, or fax when necessary.
  • Maintain Outlook calendar for the office, including volunteer and staff schedules, doctor and sonographer schedules, special events, Bible studies, group classes, etc.
  • Maintain all client files; includes entering all files into database, updating after each client visit, closing files, updating birth information monthly, scanning and destroying paper files in compliance with policies and procedures.
  • Provide copying support as needed.
  • Call in prescriptions for prenatal vitamins as needed.
  • Assemble positive/negative packs and update flyers as needed.
  • Maintain Masters binder and server folders with current versions of all documents.
  • Ultrasound appointments: prepare folders, confirm appointments.
  • Baby Boutique: receive and store donations, issue receipts, write thank you notes.
  • Help distribute material assistance to clients and maintain Material Assistance log.
  • Maintain waiting lists and registrations for various programs, such as premarital counseling, Practical Fatherhood, etc.

Management Responsibilities:

  • Train, delegate tasks, set schedule, and supervise front desk volunteers


  • Maintain strict confidentiality and professionalism when handling sensitive client information.
  • Maintain clean, orderly reception area and waiting rooms; tidy bathrooms and common areas daily, water plants, empty trashcans throughout the week as needed
  • Restock supplies as needed, and inform Clinic Director when new supplies need to be ordered
  • Attend monthly staff meetings and weekly team meetings.
  • Assist with special events, including annual fundraisers, 101’s and church presentations as needed.
  • Establish positive working relationships with staff members and volunteers.
  • Other duties, as assigned.

$18-$21 an hour

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